customer service

all accomplished assistance

pade service

Service solutions to support our customers.

Pade strategy is to be leader in its sector by offering a wide range of high-tech machines and solutions, supported by a SERVICE able to back our customers and become for them a reliable and efficient reference for any needs.

PADE SERVICE is immediately activated at the very first stage of a commercial relation with the potential customer, providing the estimated times, organizing tests on his pieces and advising him about the proper tools to be used along with the best way of programming his components.
It than continues with the training phase and after-sales activity with qualified technicians. They are fully aware of the importance of their job, aimed to make the customer’s investment immediately productive.

services

  • prototyping of models
  • demonstration with customer’s samples on machines
  • training courses for machine use and programming techniques
  • remote diagnostic and remote assistance
  • large availability of spare parts (in-stock guarantee for at least 98% of the components of each machine)
  • contracts of periodic maintenance

We have a qualified team to provide our customers with an effective service. Among service employers there are engineers, mechanicians and experts of the working process. A technical staff of the different specializations is always at disposal of the customers who ask for telephonic advices.

Please call us at: +39 031 766 080 or just click on page contacts.